Frequently Asked Questions
Everything you need to know about your Urth electronics and orders.
What kind of warranty comes with Urth electronics?
All Urth devices come with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
Do you offer international shipping?
Yes, Urth ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How can I track my package after it ships?
Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.